I have the standard screen, not Sat/Nav, with a top menu showing 6 choices. The second from the right shows a globe and is labeled "Assist". If you choose this it goes to a screen labeled "Customer Relations" and under that it states "call following number:" with an area that looks like a phone number should be showing but it only shows the number 1. Does anyone know what this is supposed to do?? I have my smart phone paired to the system and all else works great but this choice when selected goes nowhere - only Verizon stating that a connection can not be completed. Kind of disappointing that this top menu choice is not working.