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Had a call from Mini asking why I had not gone ahead with buying a Mini, I said that I was waiting for all the little problem's to be ironed out. He said didn't know what I was talking, tried to explain about various problems on here but didn't want to know and said thanks and hung up.
You see that's what I hate that's exactly the pathetic behaviour Audi poured on me

I know now they are all at it if you are lucky to have a good dealer and good service department makes the buying process easier if not makes it worse but that level above is just ridiculous

Can't even complain about it because it's all in house
 

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You'll find good and bad dealers representing all manufacturers.


I've now put 6,500 miles / 10,000 kms onto my F56 MCS over the last couple of months and it has been fantastic. No recalls and no problems. I suspect that I'll be one of the first out front piling on the miles (it will get 70-80,000 miles before the 3-year warranty is up) so the longer mine holds up, the better it looks for everyone else.
 

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Yea I think that it isn't a bad idea for someone to call to ask why you backed out of, or delayed a purchase. Good for them to know the problem, and perhaps they can fix it for you. I think it depends on who is calling and if they are a good personable person or not. Some people are just better people persons than others.
 

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Don't forget these can sometimes be outsourced call centres calling on behalf of a brand. My dealer has been great from the get go.
 

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Because I am waiting for bmw to sort out all the problems, and now with the bonnet problems, leaking screen washers looks like I made the right decision as bmw are not admitting to any of the problems.
These lot never admit to their problems

We are in esteemed company though recently the range rover sport was released and they have issues with the rubber seal at the back door opening

A mate splashed on 85K to be told it's normal - how do you think that conversation went afterwards?

:eek::nerd:
 

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Because I am waiting for bmw to sort out all the problems, and now with the bonnet problems, leaking screen washers looks like I made the right decision as bmw are not admitting to any of the problems.
Bad news travels fast, but you need to take these things into perspective. How many of us have 'bonnet problems', or 'screen washer' problems? Type any make and model into google and you will find problems. You'll end up never buying anything. In the mean time I am enjoying my new car, and it is still relatively rare on the road, but that wont last long...........

Texy
 

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I think before the pitchforks come out and we are all standing at the gates of castle MINI by torch light shouting "Kill The Beast", we really need to ascertain EXACTLY who called BaldySpoon.
If it was BMW then to deny and hang up is atrocious, similarly, if it was a Main Dealer.
However, these calls are usually made from a third party call centre who are supposedly experts in asking questions and getting to the root of the issue as to Baldyspoon's reservations.
There was obviously a complete lack of understanding on their behalf and maybe some on Baldyspoon.
These things happen.
People are carp at working on the phone and don't know their onions.
Don't let it put you off of a brand.
G7 is correct, if you like the Dealer and they are blameless then simply ignore cretins the like of whom called you and take your own time to make up your mind.
Some people take longer than others although eventually we all need to "Sh1t or get off the Pot" otherwise we will all be walking.
I think Baldyspoon, and this is only my opinion and I don't mean to upset you, you are looking for excuses to put off buying the car.
There are no such things as bad cars nowadays, just issues with built vehicles and how well you dealer/the manufacturer responds to them.
I think we can quite happily say that everyone on here that has had an issue has had is sorted quickly, apologetically and with the minimum of fuss.
That is what a warranty is for.

AGAIN, these things happen people.
It's life.
Nothing lasts forever.
Get used to it......
 

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Can I also say how many cars are produced on a weekly basis? There will always be things that fall through the cracks, and can then sometimes be fixed almost immediately by the service dept. My R56 went back to the dealership more times than I was happy with, but I am still loyal, and have purchased two cars since then.

Apart from dent issues, I think the other issues are isolated? Tell me if I am wrong.

I'm just trying to say don't hold off buying the F56 because you fear you'll run into the same issues.
 

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Discussion Starter · #13 ·
I think before the pitchforks come out and we are all standing at the gates of castle MINI by torch light shouting "Kill The Beast", we really need to ascertain EXACTLY who called BaldySpoon.
If it was BMW then to deny and hang up is atrocious, similarly, if it was a Main Dealer.
However, these calls are usually made from a third party call centre who are supposedly experts in asking questions and getting to the root of the issue as to Baldyspoon's reservations.
There was obviously a complete lack of understanding on their behalf and maybe some on Baldyspoon.
These things happen.
People are carp at working on the phone and don't know their onions.
Don't let it put you off of a brand.
G7 is correct, if you like the Dealer and they are blameless then simply ignore cretins the like of whom called you and take your own time to make up your mind.
Some people take longer than others although eventually we all need to "Sh1t or get off the Pot" otherwise we will all be walking.
I think Baldyspoon, and this is only my opinion and I don't mean to upset you, you are looking for excuses to put off buying the car.
There are no such things as bad cars nowadays, just issues with built vehicles and how well you dealer/the manufacturer responds to them.
I think we can quite happily say that everyone on here that has had an issue has had is sorted quickly, apologetically and with the minimum of fuss.
That is what a warranty is for.

AGAIN, these things happen people.
It's life.
Nothing lasts forever.
Get used to it......
It was actually bmw who rang me and wanted to know what if anything the dealer had done to stop me buying a mini. I am not looking for excuses not to buy the car just want problems sorted,so I am not in and out of dealer getting things sorted. If you look on the web there are quite a few people with the windscreen wash problem and other problems, so letting early buyers find the faults and give bmw time to sort them before I order mine.
 
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