I think before the pitchforks come out and we are all standing at the gates of castle MINI by torch light shouting "Kill The Beast", we really need to ascertain EXACTLY who called BaldySpoon.
If it was BMW then to deny and hang up is atrocious, similarly, if it was a Main Dealer.
However, these calls are usually made from a third party call centre who are supposedly experts in asking questions and getting to the root of the issue as to Baldyspoon's reservations.
There was obviously a complete lack of understanding on their behalf and maybe some on Baldyspoon.
These things happen.
People are carp at working on the phone and don't know their onions.
Don't let it put you off of a brand.
G7 is correct, if you like the Dealer and they are blameless then simply ignore cretins the like of whom called you and take your own time to make up your mind.
Some people take longer than others although eventually we all need to "Sh1t or get off the Pot" otherwise we will all be walking.
I think Baldyspoon, and this is only my opinion and I don't mean to upset you, you are looking for excuses to put off buying the car.
There are no such things as bad cars nowadays, just issues with built vehicles and how well you dealer/the manufacturer responds to them.
I think we can quite happily say that everyone on here that has had an issue has had is sorted quickly, apologetically and with the minimum of fuss.
That is what a warranty is for.
AGAIN, these things happen people.
Nothing lasts forever.
Get used to it......