Hi, we have a big problem. A bag strap has gotten jammed into the boot catch when the boot was closed. The boot is secure but the strap in the mechanism is making the car think the boot is open (alarm sounding all the time). However, being an electronic lock, when you use the tailgate handle or the key fob thingy you can hear the solenoid click but the book does not open......can't pull the strap out from the inside, it's jammed solid.....at a bit of loss!