Waited four months for my new 2015 Hardtop.
Broke something in less than four days.
Pin in the USB port is bent. I tried to bend the pin back myself, but it's really hard to get in there. Decided to give up and give the service department a call, but they want to charge me $150 and leave the car overnight just so they can "diagnose" the problem. Really? The problem is the pin is bent! Diagnosis done. It shouldn't take more than 30 seconds and a flashlight to see that!
Does anyone have any suggestions? I've searched high and low for information about getting the replacement part or disassembling that lower part of the dash, but I can't find anything. Worst case: if I knew how to take apart the dash, I would have a much easier time bending the pin back into place, or I could replace the USB port altogether (I'm an electrical engineer - I'm sure it's just a small part connected with some wires to the head unit).