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Discussion Starter · #1 ·
Hi all,

…so we just picked up a new 2023 Cooper S Convertible, which we absolutely love. Our only issue is with CarPlay - intermittently the audio flips from “normal” sounding audio to a more tinny sound concurrent with a pop up that says “external dialogue”. This typically occurs about a minute after the car has started and lasts for about a minute and then the audio goes back to normal. Additionally, we have an issue where Apple Music is playing and then it just switches to Amazon Music on its own. Not sure what triggers this, but it’s super annoying,

I’ve tried to Google this, and the “external dialogue” thing seems to be an intermittent error that goes back to the early days of CarPlay with BMW, but I haven’t seen or read a conclusive solution for it.

Any help is appreciated.

It’s an otherwise fantastic and super fun car.
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