Update On My 2014 Cooper S
I have had the vehicle for two weeks and loved every minute of it! Two days ago it started happening to me. Same thing, thought maybe I was not being intentional enough with putting it fully into first gear. Within 30 minutes of city driving it jumped out of gear 8 times, I even had someone else drive it... I called the dealer and it is now in the shop. Just wondering, did anyone get any resolution? Is the new transmission poorly engineered? What did the dealership do to fix it? If the transmission is faulty, I do not want a band aid solution where they keep replacing it, I genuinely want this issue fixed. Safety is an issue with this problem, not once but twice I just about got rear ended in an intersection as drivers we anticipating that I would be speeding up not almost stopping mid turn...
Thanks for your help!
Just wanted to give everyone an update on my cooper. I am in Canada so have also checked out some North American forums but have learned far more on here. I took my Cooper into service on August 24th and must say I have had an extremely frustrating experience. 11 days after getting my vehicle, the service department was some what reluctant to get my vehicle in. After some convincing I was able to drop it off on the 24th and they began some basic computer diagnostics. Following the weekend, I was notified that the computer was being updated in my car and when I inquired a little further, understood that this was a first step in the process of elimination and that a technician had in fact drove the vehicle and experienced the same concern.
I received a phone call the next morning saying that a computer update fixed the problem, I was quite skeptical and a bit frustrated... After reading the service report it turns out the technician did not experience the same issue and my service advisor lied to me. I insisted on taking a technician for a drive and within ten minutes of driving it happened again, four times. The technician even thought I was rear ended at one point. It was particularly infuriating when upon returning to the dealership the save service advisor stated "Oh, well it was fixed this morning," she clearly had no idea what she was talking about...
Sorry for the lengthy story... Now cutting to the point. I sat down with the service manager who took this matter into his own hands. He was adamant that they would not be replacing parts in the transmission as the vehicle is under 1000 km and he would be calling headquarters in Germany personally to expedite a brand new transmission. They maintain that it is not a design issue and was probably the 1 in 50 000 mass produced transmissions that was flawed. He also said to expect a wait of 5 - 6 weeks as there are not a lot of extra parts around for these cars.
The good news is that I got a call yesterday saying the transmission miraculously arrived at the dealership, I guess headquarters took this quite seriously and did what they could to get it shipped to Canada as soon as possible. They should be road testing on Monday and I could have the vehicle back by Tuesday.
I am hoping to get a guarantee on this transmission for the life time of the vehicle but do want to keep an eye out to make sure this is not in fact a design flaw where a mass recall should occur.