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Hi everyone from a very disappointed owner - I'm just looking to see if anyone has had any similar issues and can share any advice.

Bit of background - I purchased a brand new Cooper S on 29th March last year. Car was great, loved every second of owning it - this was my 4th Mini and a return to being a Mini driver after taking a break for an Audi.

About 2 months after purchase a message popped up saying there was a Drivetrain problem (searching the forum I can see this is quite common!), it did not effect the car's performance but it went into the dealer anyway and a software update fixed the issue.

Fast forward to November and I am experiencing the car jumping out of first gear which is not great. Phone dealer to get it booked in and I am advised they were going to contact me to bring it in anyway as there is a recall on the car. Booked in to have these issues looked at on 1st December, but before then my car is involved in an accident and written off. :(

We now arrive at Tuesday this week (31st March) and finally after 4 long months sorting insurance etc. I finally take delivery of a brand new MCS again. Jump in the car to take it a drive and within minutes the same message I had in the previous car pops up - "Drivetrain problem. Please drive moderately you do not have full performance. Contact service." - Could not believe it, but carried on driving and found unlike in the previous car there is indeed something wrong with the performance this time. The car has no power, foot flat on the accelerator and there is nothing there. When you finally get the car up to 60mph the gear change indicator is saying to change from 6th to 3rd and you can feel the car is struggling badly. To say I am disappointed is an understatement.

Mini sent a technician out on Wednesday morning who said it had to go into be looked at and it is now back at a dealer. They phoned this afternoon to advise they had experienced the problem in the car themselves and when they plugged it in it said there was a power failure and a software update should sort it, however with the car being brand new it has the latest software and there is no update available. They advised they had contacted Mini/BMW technical department (???) and they are awaiting an answer, but in the meantime they don't know what this means.

We now have a long bank holiday weekend where I will not get any answers and I have been told the hire car they have given me is to be taken back on Tuesday, but so far no one has let me know what I am to do about a car after that. I also have the disadvantage that this is not my usual dealer as the insurance company would not let me choose the dealer and this dealer is 120 miles away from my home so not like I can pop in and kick up a fuss.

So here I am frantically searching these forums to see if anyone has had similar issues. For a new car there certainly seems to be a lot of faults and I am seriously beginning to doubt coming back to Mini.
 

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Hi everyone from a very disappointed owner - I'm just looking to see if anyone has had any similar issues and can share any advice.

Bit of background - I purchased a brand new Cooper S on 29th March last year. Car was great, loved every second of owning it - this was my 4th Mini and a return to being a Mini driver after taking a break for an Audi.

About 2 months after purchase a message popped up saying there was a Drivetrain problem (searching the forum I can see this is quite common!), it did not effect the car's performance but it went into the dealer anyway and a software update fixed the issue.

Fast forward to November and I am experiencing the car jumping out of first gear which is not great. Phone dealer to get it booked in and I am advised they were going to contact me to bring it in anyway as there is a recall on the car. Booked in to have these issues looked at on 1st December, but before then my car is involved in an accident and written off. :(

We now arrive at Tuesday this week (31st March) and finally after 4 long months sorting insurance etc. I finally take delivery of a brand new MCS again. Jump in the car to take it a drive and within minutes the same message I had in the previous car pops up - "Drivetrain problem. Please drive moderately you do not have full performance. Contact service." - Could not believe it, but carried on driving and found unlike in the previous car there is indeed something wrong with the performance this time. The car has no power, foot flat on the accelerator and there is nothing there. When you finally get the car up to 60mph the gear change indicator is saying to change from 6th to 3rd and you can feel the car is struggling badly. To say I am disappointed is an understatement.

Mini sent a technician out on Wednesday morning who said it had to go into be looked at and it is now back at a dealer. They phoned this afternoon to advise they had experienced the problem in the car themselves and when they plugged it in it said there was a power failure and a software update should sort it, however with the car being brand new it has the latest software and there is no update available. They advised they had contacted Mini/BMW technical department (???) and they are awaiting an answer, but in the meantime they don't know what this means.

We now have a long bank holiday weekend where I will not get any answers and I have been told the hire car they have given me is to be taken back on Tuesday, but so far no one has let me know what I am to do about a car after that. I also have the disadvantage that this is not my usual dealer as the insurance company would not let me choose the dealer and this dealer is 120 miles away from my home so not like I can pop in and kick up a fuss.

So here I am frantically searching these forums to see if anyone has had similar issues. For a new car there certainly seems to be a lot of faults and I am seriously beginning to doubt coming back to Mini.

I cant say I have had these issues as mine is still on its way, but your car dosent seem to really have much of an issues besdies the problem your describing, Some times There will be a few cars out of many that have the problem that is consistant even though there are tones of cars that CAN be affected, and so MINI makes an update for it and when a car comes in for a service weather it be an oil change OR you bring it in for the issues itself they do the update.
 

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sounds like some rotten luck you've had. could be anything causing the problem and they are clearly reliant on being told the problem on a computer screen. I'm sure it will be fixable but understand it takes the sheen off a new car. Speak to the dealer Tues, try not to show your frustrations, and hopefully they'll be able to look after you!
 

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Why do the insurance company have a say .it's a new mini and a warranty issue that should be fixed by your selling dealer. Tell them where to go and I think you're in your rights to demand a car to keep you going. They are not treating you well. Create a fuss! Politely of course but be very firm about your rights and what you expect ie a serviceable car.ramp it up to mini if this fails. Good luck.
 

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Why do the insurance company have a say .it's a new mini and a warranty issue that should be fixed by your selling dealer. Tell them where to go and I think you're in your rights to demand a car to keep you going. They are not treating you well. Create a fuss! Politely of course but be very firm about your rights and what you expect ie a serviceable car.ramp it up to mini if this fails. Good luck.
You are right. I had a dint in my MCS from new. Contacted the dealer and they just seemed to keep fobbing my off. So i kept being a pest and they sorted it. This is the best approach remain calm and polite but let them know you will be calling every day to find out what is going on.
 

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You are right. I had a dint in my MCS from new. Contacted the dealer and they just seemed to keep fobbing my off. So i kept being a pest and they sorted it. This is the best approach remain calm and polite but let them know you will be calling every day to find out what is going on.
What did they do to resolve it?
 
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