Hi all! We ordered our new Cooper S 4 door on February 5th after a ton of shopping around. I'd owned a mini cooper back in 2004 when they first showed up in the US and it once saved my life. I've been wanting a new one forever and it finally seemed like the right time. We went with Thunder Grey with black roof, racing stripes, mirrors and 16 in black wheels. Things got off to a relatively smooth start and our car was out of production by Feb 25. It took a day to get on a truck to Southampton and then things stopped altogether. The status has not chanced since Feb 27 and we are going nuts as we have watched a number of boats leave without our new car. It seems like 3/week head to Baltimore.
Most disappointing has been our dealer at Montgomery Mini in Maryland. He was so nice and attentive during the shopping phase (to be expected) but wooed us with these great offers of providing regular updates and information. We never heard from him after he sent us our production order number. I finally emailed him and he took 10 days to answer (only after I sent a follow up). We tried again and never heard back from him. We called the manager and left a message saying as much and got a short one line response from the salesman saying it can take up to 8 weeks (we were told 5-6 up front). No expected delivery date or helpful information to explain why nothing has progressed in two weeks.
Has anyone else had this issue or gotten answers about the hold up in Southampton?
I'm a huge mini fan but GOSH the dealer is frustrating me to no end. EDIT: I know this is quite a vent, but many of you seem to be familiar with the crazies caused by waiting for a mini!
Most disappointing has been our dealer at Montgomery Mini in Maryland. He was so nice and attentive during the shopping phase (to be expected) but wooed us with these great offers of providing regular updates and information. We never heard from him after he sent us our production order number. I finally emailed him and he took 10 days to answer (only after I sent a follow up). We tried again and never heard back from him. We called the manager and left a message saying as much and got a short one line response from the salesman saying it can take up to 8 weeks (we were told 5-6 up front). No expected delivery date or helpful information to explain why nothing has progressed in two weeks.
Has anyone else had this issue or gotten answers about the hold up in Southampton?
I'm a huge mini fan but GOSH the dealer is frustrating me to no end. EDIT: I know this is quite a vent, but many of you seem to be familiar with the crazies caused by waiting for a mini!