E call tele service option faulty

Centaur one said:

They have no date but told me it's a software fix. I expected a few issues with the launch of a complete new vehicle. I have already had a number of recalls but that's not so bad. As long as they get my tele services working

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Okay

Listen up

If they are telling you this then you have to ask them to put it in writing - that it's not just a guess

Also ask them this, it is therefore an issue with all of the emergency systems? - so legally they have to tell people who are ordering it that it's faulty doesn't work properly and a software issue will fix it - correct?

If they do not give you a date tell them what are your rights if you are not happy - because logically something else might go wrong and then you're stuck with the car that you've paid for that you could forseebly not be happy with.

It's a con - I'll give you an example - the problem in my audi was supposedly a software fix which took over 6 months - I fell for something that created a bigger problem for me - at the end the whole system I had (blind spot monitoring) was fully corrupt and it had to be changed altogether 15 months down the line with lies and more lies on Audi's behalf.

Therefore tell Mini that if it's a problem and you are legally declaring it to all customers who are speccing up the e services that it's faulty and they are willing to go on record done.

If not tell them the car is under warranty and you want a replacement - or to prove it to you without doubt with diagnostics that it is what they think it is or say it is.

Don't be afraid to tell them they get away with way too much.

MintMark said:

GoKart what do you think mini should do for existing customers like centaur? Assuming the feature works at some point in the future then we're talking about compensating people for a delay... I guess if the feature never works then refund the price of it is reasonable? What do you think?

I don't have the emergency call feature but I can see scope for similar problems with, say, support for integration with various phones.

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This is a brilliant question Mark.

And answering it isn't easy, so if I use my own experience I would have clearly rejected the car asked for a rebuild or an equivalent new one or simply money back.

Later on this year the consumer directive comes into law
http://www.autoexpress.co.uk/car-ne...n-manufacturers-as-car-buyers-get-more-rights

This is how serious the problems with cars are that they don't take seriously - for arguments sake I will not be able to use this against Audi because I've had that bad experience and had to sell the car privately to move on so what I'm saying is that everyone out there should know that their are legit questions we can ask to demand our cars get looked into and fixed. If they can't and something is faulty then either it's a replacement under warranty or as I mentioned above.

I'm not a lawyer or am I anything relating to one but I've learnt a lot about the law when dealing with Audi and it's not clear cut as it seems - until hopefully this directive comes in and changes that.

If it had happened to me now I would just ask the questions because they don't expect you to ask them - keep your calm and cool of course but with a big smile put them under pressure why the other way around - why should we wait for any fix - has the problem been identified or not? It's a never ending roller coaster...