[GoKart7]

Sorry mate I didn't order this plus I haven't got my car

When did the dealer tell you the fix is coming?

Plus are they 110% sure it's a software fix - have they determined that?

 

[GoKart7]

They have no date but told me it's a software fix. I expected a few issues with the launch of a complete new vehicle. I have already had a number of recalls but that's not so bad. As long as they get my tele services working

Okay

Listen up

If they are telling you this then you have to ask them to put it in writing - that it's not just a guess

Also ask them this, it is therefore an issue with all of the emergency systems? - so legally they have to tell people who are ordering it that it's faulty doesn't work properly and a software issue will fix it - correct?

If they do not give you a date tell them what are your rights if you are not happy - because logically something else might go wrong and then you're stuck with the car that you've paid for that you could forseebly not be happy with.

It's a con - I'll give you an example - the problem in my audi was supposedly a software fix which took over 6 months - I fell for something that created a bigger problem for me - at the end the whole system I had (blind spot monitoring) was fully corrupt and it had to be changed altogether 15 months down the line with lies and more lies on Audi's behalf.

Therefore tell Mini that if it's a problem and you are legally declaring it to all customers who are speccing up the e services that it's faulty and they are willing to go on record done.

If not tell them the car is under warranty and you want a replacement - or to prove it to you without doubt with diagnostics that it is what they think it is or say it is.

Don't be afraid to tell them they get away with way too much.

 

[GoKart7]

Time to press them

It's a legal matter and of upmost importance if they are selling you something which doesn't work

Assuming hey didn't know then when they sold it to you they do now therefore technically and legally either they should be telling people it's faulty or they have to withdraw the option until fixed

I can take dealers up to a point after that it's a con - unfortunately that's been my experience which has led me hear I hope I do find better ones...

 

[GoKart7]

GoKart what do you think mini should do for existing customers like centaur? Assuming the feature works at some point in the future then we're talking about compensating people for a delay... I guess if the feature never works then refund the price of it is reasonable? What do you think?

I don't have the emergency call feature but I can see scope for similar problems with, say, support for integration with various phones.

This is a brilliant question Mark.

And answering it isn't easy, so if I use my own experience I would have clearly rejected the car asked for a rebuild or an equivalent new one or simply money back.

Later on this year the consumer directive comes into law
http://www.autoexpress.co.uk/car-ne...n-manufacturers-as-car-buyers-get-more-rights

This is how serious the problems with cars are that they don't take seriously - for arguments sake I will not be able to use this against Audi because I've had that bad experience and had to sell the car privately to move on so what I'm saying is that everyone out there should know that their are legit questions we can ask to demand our cars get looked into and fixed. If they can't and something is faulty then either it's a replacement under warranty or as I mentioned above.

I'm not a lawyer or am I anything relating to one but I've learnt a lot about the law when dealing with Audi and it's not clear cut as it seems - until hopefully this directive comes in and changes that.

If it had happened to me now I would just ask the questions because they don't expect you to ask them - keep your calm and cool of course but with a big smile put them under pressure why the other way around - why should we wait for any fix - has the problem been identified or not? It's a never ending roller coaster...

 

[GoKart7]

Stick with it mate - I would just ask you to keep your cool and your calm and if you need any help just call it here - car business is just that - business - it's not about friendships though someone being nice to you is always repaid back by continued loyalty - it's a two way street only problem is some cars sell themselves so a lot of them just don't bother or care.

Make your point stand by it and hit the feedback because it's the right thing to do