The thing with problems is that we all know by buying a brand new model there is the possibility that there will be a few niggles and by buying we acknowledge the fact. We's all love the car to be perfect of course!
That said if a company allows you to spec a particular option as in this case the E Call service and it doesn't work right from the bat then they have a duty surely to hold their hands up and say it's not working so here's your money back on this service. I think it's the least they can do. A software update may be 6 or 12 months away but by allowing people to add to a brand new car knowing it isn't working is plain stupid.
Like GoKart has said, hang in there, stand your ground but keep cool. I'd actually consider going direct to Mini and bypassing the dealer - or both! I hope they sort it out quickly for you.
That said if a company allows you to spec a particular option as in this case the E Call service and it doesn't work right from the bat then they have a duty surely to hold their hands up and say it's not working so here's your money back on this service. I think it's the least they can do. A software update may be 6 or 12 months away but by allowing people to add to a brand new car knowing it isn't working is plain stupid.
Like GoKart has said, hang in there, stand your ground but keep cool. I'd actually consider going direct to Mini and bypassing the dealer - or both! I hope they sort it out quickly for you.
