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Sorry to hear that - if you have an opportunity to take photographs or a quick video - do so - it gives you proof of evidence that something is wrong - it might sound daft but if other things were to go wrong at least you'd have your back up - coming from someone who had a very bad experience not so long ago...
Good advice!

It will also help to let us know the outcome/cause.

It might help another owner in the future.
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