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Discussion Starter · #1 ·
Hi all. In some respects this issue is going to be dealt with, but am posting to see if others have had the same experience.

Just picked up my new f56 with visual boost and Bluetooth. When I collected the car from the showroom the Bluetooth refused to work. We tried this on various phones. I have a windows phone, but we tried it on android and iPhones to no avail.

So I drove it home knowing that I would bee booked in to be looked at. I bought the car from a garage further away, but the same franchise as my local showroom (better deal) which is the reason I drove the car away as I didn't want another 150 mile round trip.

The odd thing was on the way back I collected my son from school. I got back into the car and Bluetooth worked!

I should explain that the fault is that the Bluetooth hangs on 'please wait' and the phone book etc. can't be loaded... Neither can music. From my phone side it lists the mini as connectable but doesn't or can't establish a connection.


So, all fine and dandy for a few days until today. I had my phone connected and made three stops. As they were quick stops I kept my phone in the car and turned off the engine, locked doors and did my stuff. I was at for a matter of minutes. On the first two occasions the phone reconnected and continued with the podcast I had playing. On the last occasion the Bluetooth option wouldn't connect at all. Tried turning car on and off, restarting phone etc. but to no avail. Visual boost sticks on 'please wait' and the phone doesn't connect with voice or music or phone book.

Definitely something wrong, and a pain as its intermittent, so will be booked in but was wondering if anyone else has had this issue?
 

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Mine seems to have started doing the same. Coincided with the phone being paired in the house to our stereo though. It was fine up to that point. Can't now check it out as can't drive or even get in the car at the moment but I am blaming the phone at the moment not the car!
 

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Discussion Starter · #3 ·
That was a quick response Jeremy!

I was really doubtful anyone else would have had the issue. From my perspective this is definitely a car issue as we tried it out on a number of phones at the dealership... That's not to say however that it's entirely a car issue. The last stop was at a petrol station and I'm wondering if having so many phones available to pair has looped the system, effectively making it disconnect whilst thinking it's connected or vice versa. The annoying thing is the fact it is intermittent, or at least there's possilbly a specific set of circumstances that lead it to do this, never the easiest to diagnose. More annoyingly is not knowing what the circumstances are for it to reconnect!

Still, it's a new car and shouldn't be plagued with such gremlins.
 

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I have this problem too, intermittently - hence some of my questions in another thread about how to play podcasts. Sometimes the phone is recognized as soon as I switch on the engine, but other times the connection appears to fail and the external bluetooth device shows as "unconnected". I've had the connection apparently stall on "please wait" too. Each time, I've eventually managed to get round the problem - usually by using the on/off switch on the central display (turn it off and turn it on again - that seems to initiate a certain amount of 're-booting'). A few times I've gone through the process of deleting the phone from the bluetooth menu and then re-pairing it...and that's worked. I'd assumed all this was due to teething problems with the iPhone 6, and that eventually there'd be a software update that would help smooth things out, but it sounds like you've had the same problem with other phones, Sunster.
 

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Hmmm sounds as if it could be a mini issue then as mine is android.Samsung galaxy s3 mini but it worked fine forvthe first two months till I paired it with something else. Ill experiment when I can get in the car again!
 

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Yep - Exactly the same here too - really annoying when it happens, but starts working again the next time I get in the car.

I've also noticed that when you get the dreaded "please wait" on the Bluetooth screen, the in car manual also stops working... almost like a chunk of hard drive has been lobotomised..
 

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In addition to the above - I have Mini connected, and was wondering if it was the fact that i'm connecting the phone via USB and also trying to link via Bluetooth that was causing the issue
 

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Discussion Starter · #8 ·
ahhh, well, glad I'm not the only one... but obviously not glad that it's happening to others, if you catch my drift!

Now, Mister M - I don't think this is an issue with you using mini connected alongside BT as I don't use this function at all.

Shigaman, turning the centre console on/off never actually occurred to me (doh!) - I was seeing it as turning the engine on/off doing the same thing, but came to the conclusion that after a certain amount of time the system would clean itself out and all would be fine.

Suffice to say, after posting the comments above I took a break for a few hours and returned to the car and all is functioning once again.

I will keep everyone posted, though this may take some time as BT functioned perfectly for almost a week.

The next question would be to think about whether there's any point in taking it in now or wait a bit longer?
 

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Good stuff,when back in action will try the on off thing. Bit odd that but the joys of software!
 
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My second generation Roadster used to have exactly the same symptoms, so you'll be disappointed to know it was a phone, not car, problem. Reinstalling the phone software always cured it for several months but then it would happen again, initially when the phone battery was low. It's never happened since I got a new phone which does rather suggest the car is OK.

I've only ever connected via Bluetooth and I concluded that the Mini must require a rather good quality Bluetooth connection.
 

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My second generation Roadster used to have exactly the same symptoms, so you'll be disappointed to know it was a phone, not car, problem. Reinstalling the phone software always cured it for several months but then it would happen again, initially when the phone battery was low. It's never happened since I got a new phone which does rather suggest the car is OK.

I've only ever connected via Bluetooth and I concluded that the Mini must require a rather good quality Bluetooth connection.
Have to say my gut reaction is to concur with angib. Mine was perfect until I paired with the stereo in the house. Only gone flakey since then. Must say I've never checked the battery when it drops out so will do so .
 
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Discussion Starter · #14 · (Edited)
I know what you're saying Angib and Jeremy, but the problem occurred even before my phone was ever paired with the car. Ironically, this is good, as the sales guys can corroborate this with the service guys. If it wasn't the case then I'm sure I would get the, 'computer seems fine, must be your phone' line which would be understandable, but not in this case true.

You see, after I'd sorted paperwork, scrounged an overnight MINI bag and bought a MINI beanie-hat (it was a cold day) we did the car handover where Darren (sales assistant) went through what all the buttons on the car do, the bluetooth option wasn't highlighted - it was greyed out... or in a darker orange to be precise. I can't remember the exact turn of events as they tried accessing BT from a green menu as well. Nothing worked with three different phones and it was only after an hour's drive followed by a stop for 10 mins that the BT finally kicked in. At this point it wasn't that the BT couldn't see the phone, it was simply that the BT in the car wasn't turning on.

After having said that, you're right that BT isn't perfect and there have been times in the past where many of my bluetooth gadgets (keyboards, mice, speakers and phones) have all produced confusing results.

I think I will wait on a little before booking the car in - have to say the after sales has been excellent, they have contacted me already wanting to sort the issue out and are more than happy leaving me with a courtesy car until it is sorted.
 

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I'll pile on with this, too.

Just moments ago I was fiddling to get my iPhone (6 Plus) playing music, again. I'll go three days or so without interruption, then it happens.

Other than that, my wish is for the system to return to the screen with the 'Now Playing' as it starts up. I'm forever having to reselect my iPhone from the device screen even though the music starts up after reconnecting. In other words, if the system knows to continue playing music when I hop into the car, then it should know to return to the screen with the cover art--at a minimum, after I hit the Media button.

JP
 

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Yes I feel sure that was the start of my isues.
 

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Discussion Starter · #19 ·
We are due for one with all the little things that are not quite right with connecting via USB and bluetooth
I concur. The good news I reckon is that looking at the nature of the hardware, it wouldn't be beyond BMW/MINI to do quite a significant revamp of the setup without having to change any of the underlying hardware. Things could and should be much much simpler.

My biggest bugbear so far is that there seems to be far too many clicks to get to where you want to be - especially if the system is able to pick up where you left off audibly (ie. it remembers where you are in a song and plays from that point), it should be able to remember what the screen looked like when you restart the car.

I also really really don't like the pictures used for the different programme categories for the radio stations - feels like a cliche of an 80's design style and not in fitting with MINI's cool and up-to-date design aesthetic.
 

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Discussion Starter · #20 ·
Actually - should have also asked - software updates - do these happen automatically, do you have to download them (if so, where from), or do you have to take the car in to the service depot?
 
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