I wish! I’ve emailed the CEO and he didn’t even respond! I honestly think Mini have a policy in place to just ignore people and hope they’ll go away. Back in April I tried to register a. O
Plaint and was told “We’re not taking any new complaints as we have too many already”! What Mini don’t get is that most people understand the semi conductor/ war delays, but it’s the complete lack of information about other delays that is so infuriating. 7 weeks ago my car was built and it still has no delivery date. Is that down to a war? Think not.
It's not just Mini, the parent company BMW are just as bad! I've had a car on order since the middle of January. I know we've had Covid, I know there's a war on, I know there's a semiconductor shortage. It's like trying to get blood out of stone trying to find out what's going on.
The dealers, customer service etc. can't or won't tell you anything, that's if they can be arsed to get back to you! The so called BMW Genius team don't know sh*t, they are a bunch of kids in a call centre, sat in front of a screen with no access to any meaningful or helpful information!
Sorry, rant over!