According to the manual, leaving little condensation puddles wherever you go is normal. And, having lived in FL Central America, and AL for years, yeah, not leaving puddles is not normal. I suggest if the service advisor won't call you back, it's probably time for a surprise, in person visit. You're a lot harder to ignore standing there. That said, if you're not satisfied with the service you're getting, any Mini dealership will take you in.Yes I always have the AC on. I live in Florida. My service advisor will not call me back. There is no dripping underneath the car from condensate. Isn't this abnormal?