Since purchasing my F56 Cooper D in March it has been back to the dealership over fifteen times now, with a total of 8 faults. It is booked in on 15th September for a entire new drivers door card because of a badly squeaking armrest.
MINI are now working on buying the car back off me because I refuse to pay for it any longer, it's been ongoing for four weeks now so we'll see where I get with it.
Sorry to hear that. I feel your pain.
I have just rejected my Mini Cooper Coupe (10 weeks old) , due to having a new air con unit, new battery, new CPU and something is wrong with the rubbing brakes at the moment. I must say that my Mini dealership have really pulled the stops out to get a 'satisfactory outcome for me'. Not for them but me.
The long and short of it I have ordered a new Mini F56 now as a replacement. Fully loaded with stuff i don't really need or wanted but they have waived the difference in cost (about £5k) all in all and are taking the Coupe back.
Things I have found out by this process:
- You MUST allow them to repair the car, replace the car or refund the car.
- Luckily I paid cash for my car - if you are on finance the finance company must reject the car - you cannot as you do not own it.
- It is the sole responsibility of the dealer to get the car sorted for you. Mini do not get involved as the dealer brought the cars from them (stock cars)
- NEVER buy a stock car - get a factory one made. Mine was sat around since Feb - June.
- Record and document EVERYTHING - i had pages of telephone conversations, emails and outcomes. All in good stead for you if you need to take to court.
- Everything has to be formal in letters.
- Log a call to trading standards - they advise you through the whole process.
- Cars over 6 months old it is harder to reject.
- If you cannot afford legal support (hopefully won't come to that) you can contact media channels whom will act on your behalf. (whatcar.com, motoring magazines)
- Stay calm, be honest and tell them from the outset what you want.
- Stick your guns.
Hope it all sorts out mate.