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Discussion Starter · #1 ·
So disappointed. Just had a call from my dealer to say that the car hasn't arrived at their PDI centre. Apparently Mini haven't managed to fill a transporter that's going the 50-60 miles from factory to dealership and so won't be shipping out the cars. What's more, they don't know when they will. I've got to rearrange insurance and tell the person who's buying my car that they may not be able to have it on Saturday as planned. So annoyed.
 

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Discussion Starter · #4 ·
Yeah, they have said that I can have a loaner. I think I'm going to take them up on that, but I've been offered an F56 and I want the F56 I get to know to be my car not someone else's!
 

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Was this after you had arranged the date with the dealer? That's terrible... and even worse to not be able to guarantee you a new date.

Really sorry for you...
 

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Discussion Starter · #6 ·
Hi Mark. Yes, all set for tomorrow's pickup. Insurance arranged, bank loan in place, etc, etc.
 

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Yeah, they have said that I can have a loaner. I think I'm going to take them up on that, but I've been offered an F56 and I want the F56 I get to know to be my car not someone else's!
I know what you are saying but think of it as practice and the ability to push all the buttons knowing you can make a mistake in their car!!
 

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Out of interest Oli, do you know the build status of your car. Mine is 9650 - Awaiting despatch to Dealer. I could be in the same boat as you!
Texy
 

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Shame about that Oli - hope it comes out okay at the end - I personally think these things aren't hiccups they could be better coordinated by Mini who I believe have let their customers down...
 

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Once the cars leave the factory it seems that a third party delivery company take over and anything can happen.
"Couldn't fill a transporter", so a whole lot of potential owners are messed up at the most emotionally important time apart from the financial knock on effects.


As I previously mentioned my delivery truck left the factory on Friday morning, and I was due to pick up the car that evening or Saturday, but the driver decided he had had enough and stopped for the weekend near Carlisle.
Don't know if he stayed with his lorry load of cars or just went home and left them in a lorry park.
So the car arrived on Monday with "too much traffic, just stopped" being the excuse.
Just a law unto himself, and why should someone else get a nice new car while he has to sit in a truck all day...


Mini need to take control of the delivery service.Whoever it is sub-contracted to is letting Mini down, big time.
 

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Discussion Starter · #11 ·
Hi Texy. I was at 9650, but I haven't asked. Seemed a little pointless knowing the number, as the car's built and isn't with the dealership.

I've arranged to borrow a Roadster, but the dealer told me that one of the cars due for delivery today turned up without warning.

I agree, GK7, Mini are just not good at communicating what's going on.

Oli
 

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Transportation is a problem here in the US also. The transporter picked my car up on the 13th of June, 60 miles from my Mini dealer and decided to deliver it on the 17th.. I can't complain too much due to the fact that I ordered my car on the 9th of May and it hit the port here in NJ\NY on the 11th of June.. Now I'm waiting for the dealer to program and PDI the car..
 

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Once the cars leave the factory it seems that a third party delivery company take over and anything can happen.
"Couldn't fill a transporter", so a whole lot of potential owners are messed up at the most emotionally important time apart from the financial knock on effects.


As I previously mentioned my delivery truck left the factory on Friday morning, and I was due to pick up the car that evening or Saturday, but the driver decided he had had enough and stopped for the weekend near Carlisle.
Don't know if he stayed with his lorry load of cars or just went home and left them in a lorry park.
So the car arrived on Monday with "too much traffic, just stopped" being the excuse.
Just a law unto himself, and why should someone else get a nice new car while he has to sit in a truck all day...


Mini need to take control of the delivery service.Whoever it is sub-contracted to is letting Mini down, big time.
I suspect the problem may be more with him running out of hours on his tacho earlier than expected due to unexpectedly bad traffic on a Friday evening on the routes past Birmingham / Manchester etc.

If I was a dealer and was expecting a car on Friday, I wouldnt be organising delivery for that weekend just in case.....

Ian
 

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Discussion Starter · #14 ·
Well that's the thing. The dealership would have been expecting it last Friday initially. I suspect they knew of the delay earlier this week but were hoping they could still meet the pickup date.
 

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Its the communication thing again.


In my case the driver just stopped, and vanished on Friday at lunchtime.


No one could find out what happened to him, the delivery company office had no idea where he was, so the dealer thought he might turn up on Saturday....but no, he wasn't giving anything away, and eventually arrived on Monday.


A simple call to the dealer, to whom he was driving and were waiting for him, or head office to report the situation would have made everything so much better for everyone.
 

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Yes thinking about it Oli, the dealership would have known a good 2 days ago that tomorrow wasn't going to happen. They need at least a couple of days for checks etc it seems - so when it hadn't arrived by Wednesday they should have let you know. Perhaps for some crazy reason they think that telling you the day before will be easier to handle!???

It all sucks. Really feel for you :-(
 
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The turn round can be quite quick if they want it to be.


Mine arrived 10am on the Monday on the delivery truck, and I was going home in it at 4pm the same day.


It had been fully checked out and re-valetted and has not missed a beat since, so I think they did what they are supposed to do as far as preparation and PDI is concerned.
 

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You guys put up with some rubbish service. Delivery companies doing what they want and waiting for PDi's to be programmed in.
 

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You guys put up with some rubbish service. Delivery companies doing what they want and waiting for PDi's to be programmed in.
We don't put up with it at all!! But it's tricky to voice our frustrations when no one at MINI/BMW will engage in any meaningful discussion :-( In the fb group some members are now writing directly to the CEO - one person saw some progress as a result, so perhaps it's the thing to do!

I'm finally getting my car (I hope!) next week (3 months late) so am one of the 'lucky' ones :-/
 
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