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Pickup tomorrow? Nope.

3239 Views 18 Replies 11 Participants Last post by  Metalpetal
So disappointed. Just had a call from my dealer to say that the car hasn't arrived at their PDI centre. Apparently Mini haven't managed to fill a transporter that's going the 50-60 miles from factory to dealership and so won't be shipping out the cars. What's more, they don't know when they will. I've got to rearrange insurance and tell the person who's buying my car that they may not be able to have it on Saturday as planned. So annoyed.
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Once the cars leave the factory it seems that a third party delivery company take over and anything can happen.
"Couldn't fill a transporter", so a whole lot of potential owners are messed up at the most emotionally important time apart from the financial knock on effects.

As I previously mentioned my delivery truck left the factory on Friday morning, and I was due to pick up the car that evening or Saturday, but the driver decided he had had enough and stopped for the weekend near Carlisle.
Don't know if he stayed with his lorry load of cars or just went home and left them in a lorry park.
So the car arrived on Monday with "too much traffic, just stopped" being the excuse.
Just a law unto himself, and why should someone else get a nice new car while he has to sit in a truck all day...

Mini need to take control of the delivery service.Whoever it is sub-contracted to is letting Mini down, big time.
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Its the communication thing again.

In my case the driver just stopped, and vanished on Friday at lunchtime.

No one could find out what happened to him, the delivery company office had no idea where he was, so the dealer thought he might turn up on Saturday....but no, he wasn't giving anything away, and eventually arrived on Monday.

A simple call to the dealer, to whom he was driving and were waiting for him, or head office to report the situation would have made everything so much better for everyone.
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The turn round can be quite quick if they want it to be.

Mine arrived 10am on the Monday on the delivery truck, and I was going home in it at 4pm the same day.

It had been fully checked out and re-valetted and has not missed a beat since, so I think they did what they are supposed to do as far as preparation and PDI is concerned.
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