Went to collect my New Mini today............ but !

7288 Views 29 Replies 15 Participants Last post by Terry Reis, Jul 24, 2014

Terry Reis

Discussion Starter · Jul 17, 2014

Left it with them.
Ordered Dark Truffle Leather upholstery.
It had mixed cloth and leather in black.
Left it with them.
September before another can built.
Letting the dealer stew for a few days.
Not sure if I will continue.

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Terry Reis

Discussion Starter · #3 · Jul 17, 2014

Not sure, either way not what I ordered.

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Terry Reis

Discussion Starter · #11 · Jul 17, 2014

TheScotsman said:
As someone said before it would be worth finding out if your dealer is the problem, and if so ditch them and order somewhere else. Do you have a copy of the signed spec agreement for your evidence? If so I would certainly be pushing for compensation with whoever is at fault..

The order I signed listed Dark Truffle seats no doubt about that. As for who dropped the **** up don't really care.

The car still has dark truffle on the doors and dash as I ordered, so with the tartan seats it looks like a sh***y accident in a kilt factory.

The extended wait and then this has really taken the shine off it.

The dealer offered a tank of petrol !!!!!

I run my own business and can afford any car I want, within reason. Was getting this so my son (20 years old) could share the driving when he comes with me on business trips.
The insurance company had agreed to it for business use only, which was fine. So it would have been a good solution for us.
My broker hasn't stopped laughing since the day I asked if my son could be put on the insurance of my previous car (Mercedes E Class Coupe CDI 350).

So anyway don't want this one, not prepared to wait another 3 months possibly 4 with the seemingly inevitable delays.

So went round our local VW dealer this afternoon. Can get a comparable Golf in a few days from stock. Not as funky as a Mini but more practical in other ways, 4 doors, bigger boot.

So unless the stealer comes up with a way of persuading me, afraid I'm going to jump ship. Tank of fuel won't do it.

Cheers,

Terry

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Terry Reis

Discussion Starter · #15 · Jul 17, 2014

donnaj1dlh said:
This isn't just an issue we MINI owners have

We went in to collect our new Porsche Boxster GTS yesterday and we too rejected it.

it came early, unannounced, when we were not expecting it until Sept 1st but......

Wrong wheels,
Matt black plastic trims - we ordered gloss
Red seat hoops, we ordered black
no slip diff,
leather steering wheel, knob - we ordered alcantara
no DAB
front and rear parking sensors and camera...we only ordered rear sensors

.....makes us wonder if someone else got our car! Now waiting until nearer Dec for the replacement...fantastic time of year to take delivery of a mid engined, RWD, convertible in NE Scotland.... NOT! At least we've got a few more months to enjoy the C63, every cloud...........

My goodness was the steering wheel on the correct side ?

It really is a joke, there no way that was an accident or indeed un-noticed.

The motor retail sector has no idea when it comes to customer service.

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Terry Reis

Discussion Starter · #16 · Jul 17, 2014

Anyway, thank you all for the interest.
Unless the dealer offers something pretty spectacular that's me done with Mini.
Guess I will be trawling VW forums from now on.

Best of luck to all of you awaiting delivery, it appears some of you may need it.

Cheers,

Terry

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Terry Reis

Discussion Starter · #23 · Jul 18, 2014

Whilst I can understand people's wish to have a rant at the dealer in these circumstances, it is not my way. I run one of the most frustrating and difficult industrial process you can find, it pays to remain calm in my job.

I vote with my feet and I never walk backwards.

Dealer is more concerned about me sending him a letter he can forward to the DVLA confirming I have not taken the car.
He will have to convince me my deposit has been refunded first.

The insurance company have confirmed they will cover my son for a Golf GTi, I'm excited again.
Mind you the guy at the insurers has been back and forwards so much on this, he said whatever, get an R8 he's covered !!!! I think he may have been joking.

Mini's are a great car, I am disappointed not to have had the chance to own one.
The whole experience is badly let down by dealers with far too much confident swagger and no real concept of customer service.

The dealer in this instance was Sytner, Oldbury.

I leave you to draw your own conclusions.

Cheers,

Terry

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Terry Reis

Discussion Starter · #30 · Jul 24, 2014 (Edited)

Lawnmower3000 said:
I'm not getting the direness of this screwup. So take the car and withhold a suitable amount of money. Let them order-in the right seats and whatever other trim is wrong, if any. When the replacement parts arrive, swap out the wrong ones. Sure, I agree that this shouldn't happen, but I don't see the benefit in making it into a larger problem than it actually is. I have never seen a car where the seats couldn't be removed/replaced in more than a few minutes by someone who's done it before.

Probably true for the front seats, not so easy for the rear seats.
I'm just fussy enough to want them to match.
If it was that easy why didn't the dealer offer this solution. They actually said it couldn't be done.
The only things they offered were to take the car as is with a tank fuel as compensation or wait for another to be built.
That was it, take it or leave it.
I left it.

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