Went to collect my New Mini today............ but !

7296 Views 29 Replies 15 Participants Last post by Terry Reis, Jul 24, 2014

Terry Reis

Discussion Starter · Jul 17, 2014

Left it with them.
Ordered Dark Truffle Leather upholstery.
It had mixed cloth and leather in black.
Left it with them.
September before another can built.
Letting the dealer stew for a few days.
Not sure if I will continue.

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Washy

· #21 · Jul 18, 2014

donnaj1dlh said:
This isn't just an issue we MINI owners have

We went in to collect our new Porsche Boxster GTS yesterday and we too rejected it.

it came early, unannounced, when we were not expecting it until Sept 1st but......

Wrong wheels,
Matt black plastic trims - we ordered gloss
Red seat hoops, we ordered black
no slip diff,
leather steering wheel, knob - we ordered alcantara
no DAB
front and rear parking sensors and camera...we only ordered rear sensors

.....makes us wonder if someone else got our car! Now waiting until nearer Dec for the replacement...fantastic time of year to take delivery of a mid engined, RWD, convertible in NE Scotland.... NOT! At least we've got a few more months to enjoy the C63, every cloud...........

That is truly shocking... I just remember how careful our Porsche dealer was when we ordered our Boxster and Cayman...

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donnaj1dlh

· #22 · Jul 18, 2014 (Edited)

I image Washy, that the dealer will be quids in....sell the rejected GTS on the showroom floor for a premium to someone not patient enough to wait for their own and they've got a better sale out of us too seen as we changed our mind from Guard red to Carmine red (the launch colour). My poor OH was in a quandary as to accept it or not, as like us, he was like a kid waiting for Santa. But to pay £67K+, you have to be 100% happy and not keep looking at it and thinking its just not quite right. But at the end of the day, no-ones died, theres no real harm done!!!! The sales manager has said we can book out the Boxster S demonstrator for a week in the meantime, so we might plan a cheeky trip up the west coast...see how much luggage we really can squeeze in!

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Terry Reis

Discussion Starter · #23 · Jul 18, 2014

Whilst I can understand people's wish to have a rant at the dealer in these circumstances, it is not my way. I run one of the most frustrating and difficult industrial process you can find, it pays to remain calm in my job.

I vote with my feet and I never walk backwards.

Dealer is more concerned about me sending him a letter he can forward to the DVLA confirming I have not taken the car.
He will have to convince me my deposit has been refunded first.

The insurance company have confirmed they will cover my son for a Golf GTi, I'm excited again.
Mind you the guy at the insurers has been back and forwards so much on this, he said whatever, get an R8 he's covered !!!! I think he may have been joking.

Mini's are a great car, I am disappointed not to have had the chance to own one.
The whole experience is badly let down by dealers with far too much confident swagger and no real concept of customer service.

The dealer in this instance was Sytner, Oldbury.

I leave you to draw your own conclusions.

Cheers,

Terry

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MintMark

· #24 · Jul 18, 2014

Terry, I admire your sense of composure and can only respect your decision. Their loss.

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isleaiw

· #25 · Jul 18, 2014

Terry Reis said:
The insurance company have confirmed they will cover my son for a Golf GTi, I'm excited again.
Cheers,

Terry

We also went Golf GTi when my wife's Mini was delayed one time too many - I certainly dont regret that decision and after a non too sure start (the electronic parking brake worried her!) she is now of the same opinion.

Its a great car and great fun to drive.

Ian

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johnan

· #26 · Jul 18, 2014

TheScotsman said:
As someone said before it would be worth finding out if your dealer is the problem, and if so ditch them and order somewhere else. Do you have a copy of the signed spec agreement for your evidence? If so I would certainly be pushing for compensation with whoever is at fault.

My sales woman told be that if the car gets delivered with the wrong spec then it was submitted with the wrong spec. I am informed the chances of the factory building the wrong spec is very slim. I asked all this a while back because I wanted to know if there was a chance my car could be delivered wrong.

Mistakes are still made at the factory regardless of spec. Should be impossible but there must still be quite a bit of human input, hence errors, or perhaps just expediency to get the cars out the door "just put those seats in, they'll do" etc.

I specified chrome exterior line and the car turned up with the chrome exterior line EXCEPT the hatch handle was the painted silver/grey type rather than the chrome.
The Fairbairn folks were mortified when I pointed it out as they should have noticed it before I did, but a new handle was delivered from Germany in 2 days and fitted so all is well.
The moral is to check your spec has been met and check everything within the spec has been fitted as it should be.
Far too many mistakes are being made at the factory end.

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GoKart7

· #27 · Jul 18, 2014

Terry Reis said:
Whilst I can understand people's wish to have a rant at the dealer in these circumstances, it is not my way. I run one of the most frustrating and difficult industrial process you can find, it pays to remain calm in my job.

I vote with my feet and I never walk backwards.

Dealer is more concerned about me sending him a letter he can forward to the DVLA confirming I have not taken the car.
He will have to convince me my deposit has been refunded first.

The insurance company have confirmed they will cover my son for a Golf GTi, I'm excited again.
Mind you the guy at the insurers has been back and forwards so much on this, he said whatever, get an R8 he's covered !!!! I think he may have been joking.

Mini's are a great car, I am disappointed not to have had the chance to own one.
The whole experience is badly let down by dealers with far too much confident swagger and no real concept of customer service.

The dealer in this instance was Sytner, Oldbury.

I leave you to draw your own conclusions.

Cheers,

Terry

Well Terry

I walked in about 6 months ago and after being told they couldn't do anything for me as far as discount was concerned I left.

They didn't bat another eyelid down - and neither for that matter did I - I thought Birmingham New Road is a little peaceful and it better remain that way

So I totally understand - it is their loss - the manager was too busy chatting up the hottest lady in town and she wasn't even interested in buying one! Draw further conclusions

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F56PWMCD

· #28 · Jul 18, 2014

My experience of Sytner BMW as well regarding discounts. Never liked Frank Sytner as a touring car driver either, showing my age

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Lawnmower3000

· #29 · Jul 23, 2014

Terry Reis said:
Left it with them.
Ordered Dark Truffle Leather upholstery.
It had mixed cloth and leather in black.
Left it with them.
September before another can built.
Letting the dealer stew for a few days.
Not sure if I will continue.

I'm not getting the direness of this screwup. So take the car and withhold a suitable amount of money. Let them order-in the right seats and whatever other trim is wrong, if any. When the replacement parts arrive, swap out the wrong ones. Sure, I agree that this shouldn't happen, but I don't see the benefit in making it into a larger problem than it actually is. I have never seen a car where the seats couldn't be removed/replaced in more than a few minutes by someone who's done it before.

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Terry Reis

Discussion Starter · #30 · Jul 24, 2014 (Edited)

Lawnmower3000 said:
I'm not getting the direness of this screwup. So take the car and withhold a suitable amount of money. Let them order-in the right seats and whatever other trim is wrong, if any. When the replacement parts arrive, swap out the wrong ones. Sure, I agree that this shouldn't happen, but I don't see the benefit in making it into a larger problem than it actually is. I have never seen a car where the seats couldn't be removed/replaced in more than a few minutes by someone who's done it before.

Probably true for the front seats, not so easy for the rear seats.
I'm just fussy enough to want them to match.
If it was that easy why didn't the dealer offer this solution. They actually said it couldn't be done.
The only things they offered were to take the car as is with a tank fuel as compensation or wait for another to be built.
That was it, take it or leave it.
I left it.

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