Mini Cooper Forum banner
1 - 10 of 10 Posts

· Registered
Joined
·
122 Posts
Discussion Starter · #1 ·
Ok, so my mini is one year old.
It has not been fault free since new:
Seat covers
Exhaust section
USB port
Rear shocks
Electric folding mirror
Window rattle and glass moving

The last problem has been ongoing since May, and all parts have been replaced.

In a moment of being annoyed, I wrote an email rejecting the car; it has, after all been fault free for just a few weeks in my year of ownership.

So, it's the best worst car ever
It is a cooper D, so I get near 70 mpg and loads of performance; I'd put it up against a cooper any day.
Cheap insurance
Servicing payed for
There is no other car I really want; except the new mx5, but I don't really fit

What should I do? Really, suggestions welcome
 

· Premium Member
Joined
·
1,206 Posts
I very much doubt, that after a year of ownership, rejecting the car will be taken seriously.

Not having been in your situation it's difficult to know what I would do, however, if you really do actually like the brand, and think that you just have a Friday afternoon car, I would petition your dealer for a VERY good deal to exchange it for another new car.

This will help them as a new car on the books is always good, but before doing so, go to an alternative dealer and get a price for a deal, so you have a baseline to work from.

Speak to the dealer principal or head of sales. A busy Saturday afternoon always works well as I find that a raised voice with other customers about tends to get more attention :mad:

I just think that after this amount of time you won't get get very far with an outright rejection.
 

· Registered
Joined
·
122 Posts
Discussion Starter · #3 · (Edited)
I agree it's unlikely, and probably unreasonable. However, I couldn't reject on the early, from day one, faults because I couldn't demonstrate them; took 6 months of me driving round not knowing what was happening before diagnosis and fix.

As for the current fault, it's been 6 months and 4 attempts at a fix. The problem is they have replaced everything, but it's still faulty. So if it can't be fixed, I just don't know what can be done.
 

· Registered
Joined
·
122 Posts
Discussion Starter · #4 ·
Well, unless something miraculous happens over night, tomorrow I shall return my mini to the dealer and hand over the key for the last time. I was hoping the mini would be a long term car with built in awesomeness. Unfortunately it has been more unreliable than any car I've ever known. I'm not sure why they just can't fix it, but I'm not a mechanic.

Any way it looks like I'll pick up a new Mazda 2. Had a Mazda previously and they seem fairly bullet proof.

Good luck with your minis.

Chris
 

· Registered
Joined
·
4,868 Posts
It is always a pain when you have a new Car and it just does not work right I feel your pain had the same Problem with my Abarth so I went with a Mini. You could opt for another Mini if you have a good Dealer that takes care of you and the car it is a 50/50 Chance. I look at it this way.... all cars sooner or later will have some kind of problems/malfunction and need fixing but as long as I have a Dealer that takes good care of my Problems and the car the big battle has been won. I would have bought another Abarth really liked it but the Dealers and FCA Support was just a joke so i switched brands. Nothing worse than buying a new car and 6 weeks later you want too drive it into a wall because you hate it. Just my 2 Cents of Course.
 

· Registered
Joined
·
122 Posts
Discussion Starter · #6 ·
I took my car back today. So that's the end of that. I was rather annoyed that the manager said they would just fix the car and sell it. If that's the case, why didn't they fix it in the four attempts so far?

Hopefully they will fix it, or someone is going to buy a lemon...
 

· Registered
Joined
·
4,868 Posts
Happen to us too we bought a 2012 Fiat Sport the car was in the Shop 23x times the Service Dept and Fiat could not figure it out and I returned the car under Arizona Lemon Law. As we signed the paperwork at the Dealer I could see the car coming out of the Wash Bay and drove it straight to the used car lot. Talking about feeling sorry who ever buys that car. Fiat had the option of have it shipped back to find out what was wrong with it and crush it after wards but they just sold it. What a rip off if you ask me.:|
 

· Registered
Joined
·
122 Posts
Discussion Starter · #8 ·
Its a bit of an eye opener....
Im sure there are picky customers, but im sure I was not one of them. Each of my faults might ultimately have been relatively minor, but after a year with problem after problem it gets a bit much. I do think mini, and other manufacturers, should push their dealers a bit harder in matters of customer service. Mini UK just relayed my messages, which may have impacted a little, but not a lot. Ive ordered my new car, and I will be reading the new consumer rights in detail....
 

· Registered
Joined
·
122 Posts
Discussion Starter · #10 ·
The exhaust problem is specific to the diesel. Happens every few hundred miles. Sounds lik the exhaust fell off, or driving through gravel. Quite disconcerting until you find out what it is.
 
1 - 10 of 10 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top