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Discussion Starter · #1 ·
We now even longer to wait for when we actually get our NEW MINI D and no it not due to a factory delay sadly it's because of the arrogant salesperson we have had to deal with right from the beginning.........I wont bore you all with the details,but here's just the tip of the iceberg.

We changed our spec twice before it went to build and he actually said he was doing us a favour by doing this and thought we were strange to do so.

There product knowledge was really poor to the degree that I was advising them.

Claiming they has always returned our phone calls.

Umpteen calls never ever returned or claims he never ever got the messages even though his desk is about 6ft from the reception asked him twice to value our car as to use this as part ex never had time to get around to it.

So the icing on the cake was we made him aware that we would have trouble picking the car up weeks ago due to the mrs having a serious car accident,but he could not be bothered to go and find out and just said there would be no one available to do it yet when we book the MINI in for a service they would come and collect from our and return it the same day and today the mrs get's a phone call from a guy(without introducing himself or where he was from)rudely said I understand you have been asking the salesperson to come and collect you to pick up your MINI.

The mrs was not impressed as she would of thought the salesperson would advise us that this was happening,but again same old story he could not be bothered to let us know.

I won't name the dealership or the sales person .

Sorry for the rant....
 

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Ranting is good. It prevent exploding or even imploding. Better to do it in safe company than to someone you might regret.

It sucks that this happened to you. I would recommend finding a new dealer.
 

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I'm sure your branch has more than one sales person, if not speak to the manager and tell them you are no longer willing to deal with the chap.
 

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Email the manager

I'd find out the name/email address for the manager and email them your experiences to date that you have posted here and ask him to explain why he considers your treatment to be acceptable customer service. Good luck.
 

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Definitely change your sales person or dealer. In contrast I changed my spec about 6 times after order twice while about to walk out of the showroom with deal done then drove off and went back to listen to the hk stereo upgrade which I then added and I then on the phone and by email some days later deleted the gap insurance and the supa guard and added the led lighting. So glad I did by the way. Car arrived only 1 week late and in perfect spec. Sales lady seemed to love it. Nothing was too much trouble and she seemed as excited as me about the spec I had ordered. Sytner Nottingham ARE AMAZING. Make you feel like royalty on every vis it. sales or service. I love em.
 
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Discussion Starter · #7 ·
The MINI has now been canceled I got an email yesterday at 9.05am asking me to confirm that I which to cancel the car so that can be processed.......now the fun begins again.


Thanks to those that replied.:)
 

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Well done; tour the area , be prepared to travel a bit; find a good dealer! Seems very important and we are spoiled here in Lincoln with soper and sytner-great!
 

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Which bit of East sussex are you? My friends have used the dealer in Maidstone and I hear good things about them. I have used Stephen James in Sidcup. Also very helpful.
 

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Discussion Starter · #10 ·
We're in Robertsbridge,

I went to Chandlers of Hailsham today to sound them out and to do a bit of spying before we go there tomorrow just to make sure that we did not look like we came off the bottom of there shoes again....well great news there were so different very welcoming and even gave me coffee while I was dribbling over there MINIs plus they offered a test drive even though they knew I had an appointment tomorrow at 10.30am.:)
 

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Discussion Starter · #11 ·
Well done; tour the area , be prepared to travel a bit; find a good dealer! Seems very important and we are spoiled here in Lincoln with soper and sytner-great!

I only have 3 within a 50 mile radius and would not touch one of them with a barge pole.
 

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I would travel further then. Tis worth it
 

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Discussion Starter · #13 ·
Sorry meant 1 out of the 3 I would not go too,went to Chandlers (Hailsham) today really impressed completely different was treated like a customer rather than something that's come off the bottom of a shoe.
 

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Aha ,that's good. Let's hope they will do you a decent deal too!
 

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Discussion Starter · #16 · (Edited)
Well the deed is is done..........now the long 6 week wait.:)


MCS/D sports auto 5dr....Moonwalk Grey,black roof and mirrors,stripes, Chilli pack,heated seats, heated screen,enhanced bluetooth,17"roulette alloys,


Land vehicle Vehicle Car Mini Automotive design
 

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Looks fantastic. Book a factory visit and you might see it made!
 
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