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101 Posts
We now even longer to wait for when we actually get our NEW MINI D and no it not due to a factory delay sadly it's because of the arrogant salesperson we have had to deal with right from the beginning.........I wont bore you all with the details,but here's just the tip of the iceberg.
We changed our spec twice before it went to build and he actually said he was doing us a favour by doing this and thought we were strange to do so.
There product knowledge was really poor to the degree that I was advising them.
Claiming they has always returned our phone calls.
Umpteen calls never ever returned or claims he never ever got the messages even though his desk is about 6ft from the reception asked him twice to value our car as to use this as part ex never had time to get around to it.
So the icing on the cake was we made him aware that we would have trouble picking the car up weeks ago due to the mrs having a serious car accident,but he could not be bothered to go and find out and just said there would be no one available to do it yet when we book the MINI in for a service they would come and collect from our and return it the same day and today the mrs get's a phone call from a guy(without introducing himself or where he was from)rudely said I understand you have been asking the salesperson to come and collect you to pick up your MINI.
The mrs was not impressed as she would of thought the salesperson would advise us that this was happening,but again same old story he could not be bothered to let us know.
I won't name the dealership or the sales person .
Sorry for the rant....
We changed our spec twice before it went to build and he actually said he was doing us a favour by doing this and thought we were strange to do so.
There product knowledge was really poor to the degree that I was advising them.
Claiming they has always returned our phone calls.
Umpteen calls never ever returned or claims he never ever got the messages even though his desk is about 6ft from the reception asked him twice to value our car as to use this as part ex never had time to get around to it.
So the icing on the cake was we made him aware that we would have trouble picking the car up weeks ago due to the mrs having a serious car accident,but he could not be bothered to go and find out and just said there would be no one available to do it yet when we book the MINI in for a service they would come and collect from our and return it the same day and today the mrs get's a phone call from a guy(without introducing himself or where he was from)rudely said I understand you have been asking the salesperson to come and collect you to pick up your MINI.
The mrs was not impressed as she would of thought the salesperson would advise us that this was happening,but again same old story he could not be bothered to let us know.
I won't name the dealership or the sales person .
Sorry for the rant....
