As an Engineer... I whole heartedly agree! And as a 'technical user' it is equally frustrating to me when I am unable to figure out how to reproduce the problem -- but that is half the challenge!
As an Engineer... I whole heartedly agree! And as a 'technical user' it is equally frustrating to me when I am unable to figure out how to reproduce the problem -- but that is half the challenge!As with all software problems, the key to fixing it is discovering a set of steps that reproduces the issue.
There's nothing worse for an engineer than "this happened once but I don't know what I did" or "sometimes it does this but sometimes it doesn't".
Maybe the mini keeps internal logs that the service people can access? In that case the sooner they see it the better...